CMT
Certified Master Trainer
A training credential that supports workshop facilitation, learning delivery, and practical team capability building.
Founder Leadership
Leadership for customer-centric growth.
Ambarwati brings 15+ years of leadership experience across customer experience, business growth, operations, and strategic partnerships into NOVERE's consulting perspective.
Leadership Context
Customer-centric leadership shaped by business growth and transformation.
Ambarwati brings a cross-functional perspective shaped by extensive experience in customer experience, service delivery, operations, sales, business growth, and organizational transformation within the education sector.
As a former Head of Customer Experience and Regional Director, she has led customer-centric transformation, operational excellence, business growth, and market expansion, while supporting strategic brand repositioning and organizational rebranding initiatives in the education industry.
Beyond her corporate experience, Ambarwati actively contributes to the advancement of the customer experience profession through involvement in one of Indonesia's largest customer experience communities, supporting collaboration, capability building, and knowledge sharing across Indonesia and Asia.
Customer-Centric TransformationHelping organizations improve customer journeys, service delivery, and sustainable customer value.
Business Growth & ExpansionBringing leadership experience in performance improvement, market expansion, and commercial execution.
Strategic Partnership DevelopmentSupporting collaboration, stakeholder alignment, and partnership initiatives that strengthen organizational outcomes.
Professional Credentials
Certified capability that supports practical delivery.
Selected credentials that reinforce NOVERE's work in training facilitation, customer experience, and practical business improvement.
CXS
Customer Experience Certificate
A customer experience credential that strengthens NOVERE's perspective in customer journey, service culture, and CX improvement.
BNSP
Training of Trainer BNSP
A national trainer certification that supports structured training delivery, facilitation standards, and professional learning quality.
Selected Moments
Speaking, panel, and leadership documentation.
A concise set of moments that supports NOVERE's credibility in customer experience and leadership development.
Industry Leadership Conference
Speaking on customer experience measurement, service visibility, and scalable education service improvement.
Customer-Centric Leadership Session
Speaker role around customer experience, CX, and leadership development.
Indonesia Customer Experience Week 2025
Panel session documentation strengthening her public role in customer experience conversations.
Leadership Session
Need a speaker, facilitator, or consulting conversation?
Connect with NOVERE to discuss CX, service excellence, operations, sales, or leadership development.